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Frequently Asked Questions

  • Will your quotations be updated frequently?

    Due to fluctuations in the bitcoin market price, Jsbit’s price list will be updated each weekday.

  • How can I receive JSBIT's latest price list?

    Please email us sales@jsbit.com and and you’ll receive a reply within 24 hours.

  • Jsbit’s latest price list not include shipping fee

    IF you have international dedicated freight, that will be more convenient delivery.

    IF no international delivery service, Could recommend our collab third-party logistics.

    Shipment: DHL / UPS / FedEx / Dedicated freight

    Time of delivery: Around 7-15 days

    Service: DDP/DDU/CIF

    Shipping cost: It will be quoted based on detailed shipping address, models, and the order volume…

  • How long will it take to receive the miner after payment?

    We confirm receipt of payment with the bank first, Then we arrange shipping which can take 7-15 business days.

  • When will my order ship?

    You can confirm shipping time with us.

    Standard shipping = process time within (1-3 days) + shipping time within (5-12 business days)

  • Which countries do you ship to?

    We happily ship to most countries worldwide! However, It does depend on your location. We will inform you if your country or region isnt in our shipment list.

  • Shipping Advice and Suggestion

    For all international shipments, any tax or duty shall be borne by the buyer.

    Shipments from all of our warehouses are delivery duty unpaid. The final cost does not include import duties and sales taxes, all these additional fees must be paid by the customers.

    You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company.

    We are not responsible for any extra charges once the original package has been shipped.

    *If the customer refuses to pay these extra charges, the package might be dropped by customs or returned to us, and we will not refund any amount of money.

  • How do I request an exchange or return?

    We do not accept any refunds after your payment. Once ordered, You’ve agreed with the after-sales policy accepted by default.

    This is counted in the manufacturer date. The warranty period of new 19 series and new PUS is generally 365 days.

  • Futures (pre-order) general issues

    There will be no refunds issued on all pre-sale orders. Please make sure that you are serious about your order and that you know what you are ordering before making your purchase.

    Futures products shall be borne by the brand manufacturer, final goods depends on Brand Official situation. Normal Hashrate and power consumption change follow as The manufacturer. If has a refund from manufacturer, we will refund to customer at same time. No refund if the machine’s final hashrate power same as your order info.